Thank you for shopping at TrendyShopio. We want you to love your purchase. If for any reason you are not fully satisfied, please review our refund and return guidelines below.
1. Returns
- You may request a return within 30 days of receiving your order.
- Items must be unused, unworn, and in their original packaging with all tags attached.
- To start a return, email us at support@trendyshopio.store with your order number and reason for return.
2. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, refunds are processed back to your original payment method within 5–10 business days.
- Shipping charges are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item).
3. Exchanges
- We only replace items if they are defective, damaged, or the wrong size was shipped.
- To request an exchange, please contact us at support@trendyshopio.store with details of your order.
4. Non-Returnable Items
Some items are not eligible for return or refund, including:
- Gift cards
- Clearance or final-sale items
- Intimate or sanitary goods (e.g., lingerie, swimsuits, etc.)
- Customized or personalized products
5. Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, notify us within 7 days of delivery.
- We will provide a replacement or full refund at no additional cost.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Re-check your bank account.
- Contact your credit card company or bank, as posting times may vary.
- If the issue persists, contact us at support@trendyshopio.store.
7. Contact Us
For questions about this Refund Policy or to initiate a return, please contact us:
📧 Email: support@trendyshopio.store